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South Africa's Leading Online Retailer For Nespresso Compatible Capsules

Shipping and Returns


SHIPPING PRICES

*Free Delivery is only available for orders over R1000

Amount Price
0 - R1000  Up to R69
R1000 +
 Free Shipping

 




DELIVERY

Q: How long will I have to wait for my Espresso Shop delivery?
A: Espresso Shop strives to fulfill orders as soon as possible. Under normal circumstances, the time it takes from when an order is placed until it is dispatched for delivery, is approximately 3 working days. For payment by deposit, no dispatch occurs until the money has cleared.

Approximate time taken from dispatch to the receipt of goods:
•    Main Centre - Express: 2 to 3 working days (From time of dispatch)
•    Regional Area - Express: 3 to 5 working days (From time of dispatch)

Q: What do I need to present when I accept my delivery?
A: You may be requested on delivery to produce your ID and/or credit card for fraud prevention purposes. Also please note that deliveries will only take place during business hours unless special arrangements have been arranged.

Q: How do I track my order?
A: Once Espresso Shop has dispatched your order, we will send you an email containing the courier tracking number for your order. (We will also include our courier contact details).




RETURNS AND EXCHANGES

Q: How do returns work?
A: Should an item not meet with your satisfaction for whatever reason, you may return the goods to Espresso Shop within seven days of receipt. You will then get a full refund for the item, however please note that we all direct costs incurred by Espresso Shop associated with the order such as actual delivery costs will be taken off the amount refunded to you.

The goods must be returned with all packaging, documentation and be undamaged in any way. A written reason for the cancellation must accompany the returned goods.

Q: Can I cancel my order? What happens if I am not happy with the product I receive?
A: According to the Distance Selling Act, you have 7 days to cancel your contract following the day of the arrival of the goods. The goods must be returned to us in the condition they were dispatched, complete with all packaging and in a re-saleable state. The goods remain YOUR responsibility until they are received and signed for by us.

If an order is cancelled/returned, a 15% handling fee will be levied to cover processing/handling costs.

If an unwanted product is returned and exchanged for a different product, you will be charged or refunded any price difference, and you will be charged for return shipping.